Support

Before contacting support

1. Confirm the iPhone has an internet connection and FamilyCircle is updated.
2. Open the affected Circle and retry the action once.
3. Record the exact message, local time, app version, iPhone model, and any support reference displayed by the app.
4. Do not include a recovery code, invitation code, password, contact list, precise location, or screenshot showing private family information.

Invitations and joining

• Open the original FamilyCircle invitation link on the intended iPhone.
• Invitation links are single-use and expire after 24 hours. Ask the Owner or Manager to send a new invitation if it is expired or revoked.
• If FamilyCircle is not installed, use the App Store action, install the app, then reopen the original message.
• A contact name or phone number identifies the intended recipient; it is not a login or proof of identity.

Locations and Circle Places

• In FamilyCircle, review My Sharing for the selected Circle.
• In iOS Settings, review FamilyCircle’s Location permission. Background updates require Apple’s Always permission, but iOS still decides when the app receives background time.
• Live locations become more frequent only while a Circle member is viewing the Locations screen. Otherwise the map shows the last known shared location.
• Circle Place arrival/departure updates establish a baseline first; they are not an emergency or guaranteed real-time service.

Screen Time plans

• Apple authorization and the exact app/category selection must be completed on the participating iPhone.
• Exact app names, websites, category tokens, and detailed usage reports remain on that device.
• Child enforcement depends on Apple Family Sharing, Family Controls authorization, installed local selections, and iOS scheduling.
• FamilyCircle coordinates plan terms and requests but cannot override Apple permissions or guarantee an immediate background update.

Account, recovery, and deletion

A recovery code attaches another trusted installation to the same pseudonymous Vejara identity. Vejara cannot find or restore an account from a display name, phone number, email address, contact, or Apple Account. Keep recovery codes private.

Use More → Account to remove the account from one iPhone or request permanent cloud-account deletion. Removing the app alone does not delete cloud data. See the Account Deletion guide.